After hearing stories about complaints at the state's second largest dental HMO, Western Dental, people have asked what can a consumer do? Of course, knowledge is power. If you have questions about any dentist, check out their license and if they have been disciplined at the California Dental Board website. Here's the link.
It was striking to hear the same type of complaints at Western Dental now as we did in our first investigation fourteen years ago. You can see Thursday night's investigation here. We'll keep following up.